EyeSite, located in The Villages, brings a unique vision of customer service.
(photo L-R: Paul E. Collins, O.D., John Chiaramonti, O.D., Jennifer Nicholson, LDO, Felicia Burbank)
Once their visit is complete, patients of EyeSite leave with a smile that beams with pride—a smile that not only was created through the use of leading-edge eyecare services, but also by the hospitality and friendliness of the entire staff.
Putting smiles on the faces of patients is gratifying for Dr. Paul Collins and Dr. John Chiaramonti. They haven’t forgotten what matters most: relationships and trust. They’ve fostered an environment that puts the patient’s needs first and delivers a genuine eye health experience from the heart.
“What sets us apart is that we can deliver personalized care that meets the individual needs of patients,” Dr. Collins says. “We take whatever time is necessary with patients so we can effectively answer their questions and address their concerns.”
The philosophy of customer service is instilled in their staff members.
One of them is Jennifer Nicholson, a Florida-licensed optician who has worked at EyeSite for nearly three years.
She believes in spending time with patients and building relationships of trust and comfort. Above all, she aims to give them personalized care in a caring environment.
“We have a very family-like environment here and everyone is really close,” Jennifer says. “When patients walk through that door, they feel like they are part of our family.”
As an optician, Jennifer fits people with eyewear and selects the right type of frames and lenses
for their eyes and lifestyles. She helps design, measure and adjust corrective lenses. For her, a typical day is spent with patients to troubleshoot any problems, identify prescription needs, discuss lifestyle options and help them to understand the design of their lenses.
For her, the one-on-one interaction with patients is the most rewarding aspect of her job. It allows her to share valuable knowledge that she knows will benefit her patients’ eyesight and exceed their expectations.
“Here, it’s all about the personal connection with patients,” says Jennifer, a native of Crystal River who now resides in Belleview. “We’re not rushing people in and out. We see each patient as an individual.”
That’s probably why EyeSite receives many referrals via word of mouth.
“Our patients are offered coffee, water, tea, or even tasteful selections of red or white wine to help them feel at home,” Jennifer says. “When you can brighten their day, it makes our job so much easier.”
EyeSite // 2909 Traverse Trail, The Villages // 352.674.3937 // eyesite-thevillages.com
Leave a Comment